Citizensí Charter portrays our commitment to the customer, who
indeed is the most important citizen for us, and the reason for
our existence in business. We believe that our most invaluable
asset is the satisfied customer, who has upheld our brand position
year after year. This charter is yet another pointer to HMTís
commitment to improve the quality of its products and services,
become more accountable, transparent and reach out to further
the Citizens Charter we seek to encapsulate measures to enhance
bonding with our citizens. This process aids to deepen our
relationship and add value to our products and services. The
charter helps motivate and galvanise the employees to reach out to
our citizens in their designated roles in the organization.
Adherence to the charter will enhance customer delight, which in
turn will sustain and enhance our robust brand equity.
maintain constant consultations with our customers through various
Customer Meets, Conferences, etc., to evaluate, improve and widen
the range of service to customer. All our customers are requested
to keep us informed of their experiences about the various
services rendered by us and feel free to comment on the charter.